My TV viewing habits are more like my laptop viewing habits.

1. In reference to yesterdays post, today I had a customer ask me why her balance was different every time she called. I didn't think you had to explain that when you buy things, you spend your money, but there I go again, assuming that my customers understand basic economic principles.

2.  Actual conversation:
Customer: "Can you help me with my insurance payment?"
Me: "No ma'am, however I can get you to our 24 hour Good Neighbor Service, and they can assist you."
Customer: "I just wanted to speak to my agent! Why does it take forever to speak to a human being?"
Me: "Well ma'am, if your agents office is closed, their phone routes you to me, and I am a human."
Customer: "Whatever, just connect me to insurance!"
*transfers*
Me: "I am not a human, I am a very efficient customer service robot."
Cute Co-worker: "Very lifelike."

3: Yesterday, in a video chat with the mother and the priest-class brother, I represented myself for a time solely as a handpuppet. Am not sure if the mother noticed. Stephen did, but he was settling down to watch a weekend and hulu endorsed marathon of Chuck. You only wish you had my family.

4. Still slowly working through Merlin. You know, I thought fandom had to be wrong. There's no way that one show could have that much subtext. I was wrong, there's MORE . And I'm loving it. And Anthony Head in fight scenes.


Work week is over: tomorrow is practice, a bit of other odds and ends, cleaning and hopefully bike riding and putting on my bike rack and testing the panniers.